As your trusted supplier, we take fraud and crime seriously and want to do everything we can to help protect our customers. In recent months, it has come to light that criminals are posing as SmartestEnergy Business representatives, deliberately targeting customers, seeking to extract information via phone call phishing tactics.
Question any unexpected contact via telephone call
Please remain aware and question any unplanned contact made via phone call. Criminals can make use of a spoofed number – so it could display as a SmartestEnergy Business or other number on your caller ID, asking you to confirm personal information or passwords, often putting you under pressure to do so.
Please be extra cautious when taking inbound calls, especially when the call appears to be made from a noisy call centre, as this can be a sign of an illegitimate call.
If you’re suspicious about any such call, please hang up and also report the instance to SmartestEnergy Business if the call was not from us, by calling the phone number on your invoice or our website. If possible, please note the telephone number the caller was using, the name they are using and any other information they have already obtained so that this can be reported to our data protection team.
SmartestEnergy Business vigilant verification checks
For security reasons, when SmartestEnergy call you, we will ask you to confirm three pieces of account specific information in order to protect your data and ensure we are speaking with the correct representative from your company. If you wanted to add a higher level of security to your account, you can ask to set up a secure password for telephone contact.
If the call is from someone at SmartestEnergy Business and you are concerned about its authenticity, kindly collect their contact details and the purpose of their call. You can then verify their identity by reaching out to us using the phone number on your invoice or our website.
What to do if you suspect you have fallen for a scam
Depending on the severity of the scam and whether you have provided sensitive information such as your bank details, you should report it immediately to your bank. If you have any questions or concerns in relation to this, please contact our Customer Services Team on 01903 703400 or email customerservices.business@smartestenergy.com.
You should also register the scam via Action Fraud, the national fraud and cyber crime reporting centre. For further details visit their website here.
Data Privacy at SmartestEnergy Business
SmartestEnergy Business are committed to protecting the privacy and security of your personal data. For more information on how we handle your personal data, please view our Privacy Policy using the link below.
