UK Government – Energy Bill Discount Scheme: Customer Update

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Posted on: 

5 August 2022

Energy Bills – Payment Advice & Support

We appreciate these are difficult times for some of our business customers. If you have cashflow concerns and might struggle with the payment of your energy bills, we can offer you support. There are options available to your business, please read the information in this post and get in touch as soon as possible.

Struggling with the payment of energy bills?

We appreciate this is not an easy time for some businesses, if you are experiencing financial difficulty, we can offer you support. This might include the following:

  • Reviewing your current payment method, setting up an affordable payment plan
  • Further guidance and advice on how to lower the cost of business energy bills
  • Possible financial aid through our Hardship Fund, see below for further details
Direct Debit Payment

If you pay by Direct Debit, it’s really important that you do not cancel this, as you may incur additional charges and be placed on a different tariff meaning costs could increase.

Estimated Billing

If you are billing on estimates, please give us up-to-date readings to ensure you are billed accurately. It could be that you are paying for more than you use. If you do not already have one, having a smart meter installed can help save you time and money.

Hardship Fund Application

If your business is having financial difficulty, we will do everything we can to help. We would be happy to discuss the options available to you, which may include a grant from our hardship fund.

Energy Saving Advice

Other ways to combat the energy crisis is to take some steps to reduce your energy bills, quick wins such as switching to LED lightbulbs or even motion-sensor LED lights and monitoring your heating and insulation can all help to lower your business energy bills. For more tips, see our info hub blog post on Energy Saving Advice here.

Get in Touch

It’s vitally important that you don’t ignore the signs of financial difficulty. Please get in touch with us to discuss your options. The sooner you act, the better the outcome. We will do our best to ensure you avoid unnecessary debt and paying any additional charges.

For further assistance please contact our dedicated Customer Services on 01903 703400 or email

Additional Support
  • Additional support from Citizens Advice consumer helpline to get advice on how to resolve your issues, you can contact them via

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