Online account

Our SmartWeb service is a great way to manage your account with SmartestEnergy Business. View bills, submit readings, monitor usage, make payments, create statement of accounts, edit account info and more via our secure portal at smartweb.smartestenergy.com

If you are in the process of switching or have switched and we have provided you with your account number, you’ll be able to get started with SmartWeb. Simply go to smartweb.smartestenergy.com and follow the instructions to register. It’s very easy and will only take a few minutes. We’ll also send you an email to remind you around your service start date.

Yes, we have a multisite feature that means you’ll save time by switching between accounts with one login instead of having to register and login separately each time. Follow the link on the SmartWeb homepage to view/add linked accounts. If you require assistance with the multisite feature, please get in touch with our dedicated Customer Services.

Yes, you will receive a new account number, however all your sites can be linked into one online account, so you can view all your invoices, meter readings and energy usage for multiple premises in one place. Follow the link on the SmartWeb homepage to view/add linked accounts. If you require assistance with the multisite feature, please get in touch with our dedicated Customer Services.

If you have multiple users on the account, you will need to log in with the primary email address. If you’re not sure which email this is, you can use your account number instead. You can find your account number on your latest SmartestEnergy Business invoice or email correspondence which relate to that account. 

Please ensure you have firstly registered for an online account. If your account number still isn’t being accepted, you can try logging in with the email address registered to that account. 

The activation email will go to the email address listed on your account and will come from customerservices.business@smartestenergy.com. Please check your junk/spam folder as it may have landed there. You can also safe list our email address through ‘settings’ on your email application.