Access to smarter services with SmartWeb
- Fast access your business energy account, whether in the office or on the go, whenever suits you best
- View energy usage in detail, linked to smart meter data, highlight ways to reduce energy consumption
- Submit meter readings with ease, ideal for new customers or those without a working smart meter that want accurate billing
- Flexible payment options to manage account balance by credit card, debit card, pay as you go (SmartPay customers)
- Download bills and create statement of accounts, to help with your business accountancy needs
- Get support with our help and advice section, contact our dedicated Customer Services at the click of a button
Frequently asked questions
How do I register for my online account?
If you are in the process of switching or have switched and we have provided you with your account number, you’ll be able to get started with SmartWeb. Simply go to smartweb.smartestenergy.com and follow the instructions to register. It’s very easy and will only take a few minutes. We’ll also send you an email to remind you around your service start date.
Can I link multiple accounts together?
Yes, we have a multisite feature that means you’ll save time by switching between accounts with one login instead of having to register and login separately each time. Follow the link on the SmartWeb homepage to view/add linked accounts. If you require assistance with the multisite feature please get in touch with our dedicated customer services.
Can I add new premises to my online account?
Yes, you will receive a new account number, however all your sites can be linked into one online account, so you can view all your invoices, meter readings and energy usage for multiple premises in one place. Follow the link on the SmartWeb homepage to view/add linked accounts. If you require assistance with the multisite feature please get in touch with our dedicated customer services.
My email address isn’t being accepted?
If you have multiple users on the account, you will need to log in with the primary email address. If you’re not sure which email this is, you can use your account number instead. You can find your account number on your latest SmartestEnergy Business invoice or email correspondence which relate to that account.
I’ve tried entering my account number and still can’t log in?
Please ensure you have firstly registered for an online account. If your account number still isn’t being accepted, you can try logging in with the email address registered to that account.
I’ve not received the email to reset my password?
The activation email will go to the email address listed on your account and will come from customerservices.business@smartestenergy.com. Please check your junk/spam folder as it may have landed there. You can also safe list our email address through ‘settings’ on your email application.
Still need help?
If you can’t find the answer, please get in touch.
Small-medium business
If you're a small-medium business, you're in the right place.
Am I a small-medium business?
- < 300,000 kWh annual volume
- < £50k annual spend
Existing small-medium business customer?
Large business
If you're a generator or a commercial and industial (C&I) business you should visit our SmartestEnergy Limited website.
Am I a large business?
- 300,000 kWh+ annual volume
- £50k+ annual spend
Existing large business customer?