UK Smart Grid & Smart Meters
Industry news
09 Dec, 2022
4 min
Smart meter installation is helping the UK business community move towards a cleaner, greener, lower-carbon economy. If you’re not familiar with the benefits of having a smart meter, or have any questions about them, please check out our frequently asked questions.
Frequently asked questions
What are the benefits of having a smart meter?
Smart meters enable us to read your electricity meter remotely automatically, saving you time and hassle and allowing you to pay for the energy you’ve used. Plus, they can also help you better understand your energy consumption and give the industry more data to efficiently manage supply and demand at national level.
We believe smart meters have a positive impact on the future of the energy industry and wider climate change agenda. Through our approach we are helping the UK business community move towards a cleaner, greener, lower-carbon economy.
When will my smart meter be installed?
Once you've switched to SmartestEnergy Business, we’ll be in touch to arrange free installation of the latest secure technology. It usually takes between 4-8 weeks to complete, as part of the onboarding process.
How long does smart meter installation take?
The installation is expected to take 60 - 90 minutes with a typical power loss period of 15 - 30 minutes. The engineer will confirm a more accurate time once they have surveyed your site, allowing you plenty of time to safely power down and unplug any equipment.
Do I have to have a smart meter?
We are committed to ensuring that our customers enjoy the benefits associated with smart meters. They help us give you better service and contribute to a smarter energy system, where suppliers and grid operators can actively monitor the energy required and match demand with greener generation sources. That’s why we install the latest technology completely free of charge.
Can I use my existing smart meter?
As part of the onboarding process before arranging any new installation, we will check your existing meter type to see if it’s compatible with our meter operator network. It may be possible to connect to this, but we will need to conduct routine checks beforehand and will then confirm with you.
Our impact
Smart meter installation
Apply for a smart meter
Our smart meter promise
Providing the highest standard of service
Our teams work to the Retail Energy Code (REC) approved Smart Meter Installation Schedule (SMIS). View the code
Keeping you fully informed
Our Meter Operator will contact you shortly after your installation request has been received to arrange a convenient installation time and keep you fully informed throughout the process.
Your smart meter data
Customers with a smart meter can get access to their usage data free-of-charge. If you are an existing SmartestEnergy Business customer, you can register and get started here.
Alternatively, if you would like to request this directly, please contact us with the following information:
- Company name
- Account number
- MPAN number(s)
If you are a 3rd party, requesting this information on behalf of your client, please attach a letter of authority as proof of consent from your customer.
Latest news and events
Net zero – Help & advice for small businesses
02 Aug, 2022
5 min
UK set to implement market-wide half-hourly settlement for SME’s
Market updates
24 Jul, 2024
6 min
Small-medium business
If you're a small-medium business, you're in the right place.
Am I a small-medium business?
- < 300,000 kWh annual volume
- < £50k annual spend
Existing small-medium business customer?
Large business
If you're a generator or a commercial and industial (C&I) business you should visit our SmartestEnergy Limited website.
Am I a large business?
- 300,000 kWh+ annual volume
- £50k+ annual spend
Existing large business customer?