Our values

We live our values every day

These guiding beliefs are at the heart of everything we do, driven by a desire to do better for our customers, our business, each other and the planet. 

Think customer

As open, honest experts, we put the customers at the heart of everything we do. We build relationships based on trust by using our extensive knowledge to provide a service that informs, empowers, and delivers.

One team. One future.

We mobilise the diverse strengths, ideas and experiences of all of our people as we collaborate without silos, barriers or borders to deliver a more sustainable future.

Innovate to accelerate

We are willing to challenge the status quo in our company and our sector. We look for creative ways to add value for our customers and accelerate the transition to a low carbon future.

Own it

We care about the work that we do, and we enjoy doing it well. We act with integrity, take responsibility for making things happen, and have fun along the way.

As we navigate through an evolving landscape to deliver the global company ambitions, our agile and diverse team remain at the heart of everything we do. With an energetic and collaborative approach, we’ve created a learning environment where talent can thrive and make a real difference. There is a conscious endorsement of our company values across the business, underpinned by an inclusive culture that promotes the well-being and personal development of our people

Louise Wapshare , CEO SmartestEnergy Business Ltd